Privacy Policy for Cosmo Wellness
At Cosmo Wellness, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services, website, mobile apps, and wellness facilities.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, gender, date of birth, billing details, and health-related preferences when you sign up or book services.
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Usage Data: IP address, browser type, operating system, access times, and the pages you visit on our website.
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Device Data: Information about your mobile device if you use our apps, including device ID and location (if permitted).
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Wellness Data: Voluntarily shared fitness goals, medical history, or body metrics for personalized services.
2. How We Use Your Information
We use the information we collect to:
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Provide and manage bookings, memberships, and wellness services.
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Customize training, nutrition, and wellness plans.
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Send important service updates, newsletters, or promotional offers (with your consent).
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Improve our website, app, and service offerings.
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Comply with legal and regulatory requirements.
3. How We Share Your Data
We do not sell your personal information. We may share your data with:
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Trusted Service Providers who support operations like payment processing, analytics, or IT infrastructure.
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Health or Wellness Professionals (trainers, dietitians, therapists) to personalize your experience.
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Legal Authorities if required by law or for protecting our legal interests.
All third parties are obligated to maintain the confidentiality of your data.
4. Your Rights and Choices
You have the right to:
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Access and update your personal data.
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Withdraw consent or unsubscribe from communications.
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Request deletion of your data (subject to legal retention obligations).
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Lodge a complaint with a data protection authority.
To exercise these rights, contact us at: privacy@cosmowellness.com
5. Data Security
We implement strong security measures to protect your data:
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SSL encryption for data transfer.
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Secure access controls for internal systems.
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Regular audits and system updates.
While we strive for complete security, no method is 100% secure. We encourage you to protect your login credentials.
6. Data Retention
We retain your information only as long as necessary for the purposes mentioned above, or as required by law. If you request deletion, we will remove your personal data within a reasonable time, unless otherwise required.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and understand usage patterns. You can choose to disable cookies via your browser settings.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.